FAQ

Aviatrix Licensing & Support Frequently Asked Questions


Is Aviatrix Cloud Native Networking a Software-as-a-Service (SaaS)?

No, Aviatrix is a software subscription product which a customer deploys within their own perimeter such as AWS, Azure, or Google. The software runs as instances within these IaaS platforms.

What is the definition of a tunnel? How many tunnel subscriptions do I need to buy for my company?

The definition of a tunnel is a secure point-to-point connection between two environments. It could be between an on-prem device and a cloud instance, between two cloud environments, or between a user and the cloud environment. As a result, you need to purchase as many tunnels as you have physical connections. There are two types of tunnels: OpenVPN® user tunnels and tunnels between clouds and/or sites. For example, if you are using Aviatrix to connect 2 cloud environments with encrypted peering and 1 datacenter site to connect to each cloud segment that would be 4 cloud/site tunnels.

Can I have different support levels for each type of tunnel in my environment?

Yes, between the OpenVPN® user tunnels and cloud/site tunnels categories, the support levels can be different. Within each category, the tunnels must be at the same subscription level to receive support. For example, to receive 24×7 support, all OpenVPN® user tunnels must be licensed at Premium Subscription level.

Do I need to purchase an Enterprise Edition subscription for development, QA, and preproduction test?

Yes, for customers who want full technical support during development, QA, and / or pre-production testing, we encourage them to buy our licenses or purchase consulting services.

The number of tunnels expands during peak usage and then contracts during periods of lower usage. For how many tunnels do I need to buy subscriptions to support this usage pattern?

We tried to take into account the fact that almost all cloud deployments have seasonality and would expand and contract. As a result, the standard policy is that you need to buy Enterprise Edition subscriptions for all tunnels that are operating during peak usage. However, if you have a deployment that has large variance from peak usage to average usage, please contact Sales at sales@aviatrix.com. to discuss alternative licensing approaches.

What is the duration of a subscription agreement?

One year. For customers that buy many subscriptions and want to synchronize or co-terminate on a single annual renewal date, this can be arranged by contacting Aviatrix Sales at sales@aviatrix.com. For customers interested in multi-year subscriptions, please contact Sales as well.

Can I upgrade from one subscription level to another?

Yes, we would be happy to upgrade your subscription on a prorated basis for the remaining duration of your subscription. Please contact Sales at sales@aviatrix.com.

How can a potential customer use Aviatrix to evaluate the product?

Aviatrix provides free 30-day trials to evaluate the Aviatrix Cloud Native Networking Software for AWS, Azure, or Google Cloud.

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