Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage. It drives digital-led innovation and digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes primarily for Global Fortune 500 companies. Genpact has 90,000+ employees and annual revenues of US$3.00 billion.

GenPact is rolling out ML/AI predictive outcomes software as a service targeting pharmaceutical companies. This software runs in AWS. It holds private health care data that belongs to each customer, which is highly regulated. Therefore, segmentation is critical. Additionally, some customers need a secure connection from their on-prem data centers to their AWS VPCs.

Customer Challenges and Requirements

Key requirements:

  • Deploy a global cloud networking architecture that scales for new properties, applications and clouds.
  • Simplified cloud network orchestration, segmentation, visibility and control.
  • Scale while keeping separate AWS accounts for each customer.
  • Scale while maintaining a large number of VPCs for each customer, with segmentation critical between VPCs.
  • Great customer support.


Genpact combines Aviatrix and AWS to deploy, manage, scale, and monitor their new ML/AI predictive outcomes software as a service.

  • Aviatrix cloud-native networking for cloud network architecture with AWS.
  • Aviatrix intelligent orchestration and control to deliver global cloud network visibility, monitoring, and troubleshooting.
  • Aviatrix Site-to-Cloud for encrypted connectivity via VPN tunnel from the VPCs to the customers’ on-prem data centers. This is combined with NAT functionality on the Aviatrix Gateway, to handle overlapping IPs between cloud and on-prem.
  • Aviatrix multi-account support. Aviatrix simplifies the connectivity between multiple user accounts to enable enterprises to have cost controls and accountability.
  • Aviatrix Transit Gateway Orchestrator to simplify, abstract and extend the AWS Transit Gateway service at scale and provide secure VPC segmentation by policy.

Aviatrix is now a key part of Genpact cloud network and security architecture.

Key Results

  • Genpact significantly reduced the time it takes to on-board customers with a comprehensive and secure solution, which has resulted in a higher customer satisfaction and increased revenue.
  • Aviatrix manages and monitors the customers full environment: cloud VPCs as well as connectivity back to on-premise. This is bringing an enterprise-grade and robust cloud networking solution.
  • Finally, operational efficiency is highly increased through Aviatrix’s automation and orchestration.