Case Study: A Leading SaaS Provider Adopts Aviatrix for Multi-Cloud Readiness and Increase Customer Satisfaction
© 2021 Aviatrix, Inc. | 2
The SaaS provider in this case study is in the busi-
ness of using advanced artificial intelligence on
customer data to provide actionable business
insights that will help its users maximize revenue
and has customers around the globe. With their
eyes on the future, the company shifted its opera-
tions from on-prem to a single Cloud Service Pro-
vider (CSP). Eventually they were faced with the
inevitable: end customers who required the service
be delivered on the CSP platform of the customer's
choice. The SaaS provider's business leadership
demanded multi-cloud agility. Customers needed
to be serviced quickly and consistently in a rapidly
changing space, or the SaaS provide risked losing
millions of dollars in net new revenue.
However, the demand for multi-cloud service deliv-
ery, caused an exponential rise in complexity to
utilize native cloud constructs in an additional cloud.
This resulted in re-training of staff, and business
requirements that further reduced the agility of the
SaaS provider's cloud IT teams. On-boarding just a
single additional CSP resulted in inconsistent net-
work architecture and created inefficient operations
as much of the existing automation needed to be
refactored for the new CSP environment. The SaaS
provider wanted to take a step back and do this the
right away—create a service delivery infrastructure
strategy that would provide the best possible end
customer experience with the simplest and most
consistent infrastructure operations, scale to their
growth targets while ensuring security, financial, and
reputational risks were minimized.
CUSTOMER BACKGROUND
Key Results with
Aviatrix
Faster end-customer on-boarding /
time to market
Granular operational visibility in the
cloud
Network segmentation, end-to-end
encryption, and compliance
Automatic overlapping IP handling
Overall increase in customer satisfac-
tion
