About Vacasa


Vacasa, an international short-term vacation rental management company based in Portland, Oregon, provides property management services for more than 23,000 vacation rentals across the U.S., Europe, Central and South America, and South Africa. Vacasa’s integrated technology and services platform provides end-to-end vacation rental property management solutions to homeowners worldwide. Guests who stay in Vacasa-managed homes have access to local onsite management, professionally cleaned homes, an easy-to-use mobile app and a dedicated 24/7 guest services team.

From an IT perspective, Vacasa’s operations are entirely based on the cloud, comprised of 90 percent Amazon Web Services and 10 percent Google Cloud Platform.

Customer Challenges and Requirements

Vacasa has made recent acquisitions and a has a rapidly expanding network. Vacasa’s DevOps team needed an enterprise-grade, multi-cloud network solution that delivered a common control and data plane infrastructure allowing them to standardize on specific tools to provide visibility and security. After deciding against developing those capabilities internally due to the operational complexities involved, the company set out to find a “cloud-native” solution that would deliver simplicity, visibility, security, scale and automation across all clouds.

Key requirements

  • Client-based SAML Authentication.
  • Profile-base User VPN access control.
  • Access privileges based on cloud-network destinations, host IP addresses, protocols and ports.
  • User connection history and bandwidth usage logging.
  • Integration with existing reporting tools.
  • Simplified site-to-cloud provisioning
  • Multi-cloud network orchestration, automation, visibility and control.
  • VPC Egress Filtering based on Fully Qualified Domain Names (FQDN) – required for compliance to PCI DSS, and other industry regulations.

Key tenants for global operations – simplicity, automation, visibility and control.


After deciding against developing those capabilities internally, due to the multi-cloud complexities involved, Vacasa was introduced to Aviatrix. Aviatrix enabled Vacasa to solve immediately solve several tactical challenges, including smart SMAL remote user VPN with profile-based access control and secure VPC egress for PCI DSS compliance. Then, Aviatrix helped Vacasa form a cloud-native networking architecture that can grow with their global business and deliver both the simplicity and automation they want from the cloud, but also the visibility and control they need as a modern IT operations team.

  • Aviatrix cloud-native networking for multi-cloud architecture, AWS and Google Cloud Platform (GCP)
  • Aviatrix Intelligent Orchestration and Control to deliver global visibility and monitoring
  • Aviatrix secure site-to-cloud solution for in region encrypted for connectivity to AWS and GCP
  • Aviatrix client-based SAML authentication solution for multi-cloud, profile-based remote user access control
  • Aviatrix secure VPC egress with FQDN filtering
  • Support for Terraform automation
  • Partner integrations with Splunk, SumoLogic, ELK, Remote Syslog and DataDog

Key Results

From a business perspective, Aviatrix cloud-native networking across Vacasa’s multi-cloud infrastructure, has been enabled Vacasa to easily integrate recent acquisitions and support global growth.  Architecturally and operationally, the Vacasa team materially reduced costs of deployment and day-two operations using Aviatrix’s touchless provisioning and automation to simplify on-boarding new offices and customers, with the cloud-networking visibility and operational control they were looking for.

  • Employees, partners and customers have secure access to Vacasa applications in AWS and GCP
  • Vacasa IT operations team has the scale, automation, visibility and control they need
  • A common mutli-cloud network control and data plane