IT Support Engineer
Santa Clara, CA
Job Summary:
The IT Support Engineer at Aviatrix is responsible for providing high-quality technical support to our customers and ensuring smooth operation and maintenance of IT systems. The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Technical Support: Provide first-line support to customers, troubleshoot technical issues, and resolve them promptly.
- System Maintenance: Maintain and monitor IT systems, including servers, networks, and software applications.
- Customer Service: Ensure high levels of customer satisfaction by providing timely and effective support.
- Documentation: Create and maintain documentation of IT systems, processes, and procedures.
- Training: Provide training to customers and internal staff on the use of IT systems and applications.
- Collaboration: Work closely with other IT team members and departments to resolve complex technical issues and improve IT services.
- Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalation of incidents as needed.
- Hardware and Software Management: Install, configure, and maintain hardware and software components to ensure optimal performance.
- Security: Implement and maintain security measures to protect IT systems and data from cyber threats.o Continuous Improvement: Identify opportunities for improving IT support processes and implement best practices.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience in IT support or a similar role.
- Technical Skills: Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networks.
- Knowledge: Strong understanding of IT systems, networks, Single Sign On, Process Automation and security protocols.
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Customer Service: Exceptional customer service skills and a customer-centric mindset.
- Teamwork: Ability to work effectively in a team environment and collaborate with colleagues.
- Adaptability: Ability to adapt to changing priorities and work under pressure
US Pay Range:
The US National annual base salary range for this full-time position is $98,260 - $115,600 + benefits + 401(k) match + equity. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. [Certain roles are eligible to earn sales commission, depending on the terms of the applicable plan.] The range displayed is the minimum and maximum target base salary and is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
BENEFITS
US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend
Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.
About Aviatrix
Aviatrix is the cloud networking expert. We’re on a mission to make cloud networking simple so companies stay agile. Trusted by more than 500 of the world’s leading enterprises, our cloud networking platform creates the visibility, security, and control needed to adapt with ease and move ahead at speed. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry's leading multicloud networking and security certification, Aviatrix empowers the cloud networking community to stay at the forefront of digital transformation.
WE WANT TO INCLUDE YOU
We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.
Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.
Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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