Brian Kocsy is the Chief Customer Officer at Aviatrix, overseeing Aviatrix’s Processional Services, Support, and Embedded Engineering teams. Brian is responsible for growing the organization’s capabilities and customer-first culture, placing Aviatrix customers at the forefront of every business decision. Brian brings over two decades of experience in customer success and post sales, including developing and managing world-class customer success, services, support, and renewal organizations for SaaS and on-premises software companies.

Having held leadership positions across Engineering, Product Management, and Professional Services, Brian brings an uncommon perspective to ensure our customers succeed with Aviatrix. Putting yourself “in the shoes of the customer” and taking a problem/solution approach is the cornerstone of any successful business.

From being a founding team member to being acquired by Microsoft and leading key Bing Search teams, Brian has experienced every stage of company building. Most recently, Brian transformed and scaled HashiCorp’s customer success and architecture teams from $100M through IPO and built and scaled DataStax’s customer success and renewal teams from $80M to $140M.